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Ordering and Shipping

Free Shipping to major cities within the US and Canada on orders over $75 USD or $100 CAD.

Placing an Order

How do I place an order?

How do I estimate the shipping cost?

Why the shipping address is different displayed in my PayPal receipt?

Why is there no “Add to Cart” button for the item I want?

Will I get an order confirmation?

What is an incomplete or invalid order?


Shipping and Processing Time

Where do you ship?

What is the difference between a billing address and a shipping address?

What is an unconfirmed shipping address?

How soon will my order ship? 

What is UPS 3 Business Days/Canada Post Xpresspost Shipping?

When can I expect my order?

How can I track and monitor the shipment of my order?


Local Pick Up

You can arrange to pick up your order at our office located in Richmond, BC, Canada. Within two business days after you place your order, we will email you the date and address for pickup.

Please feel free to contact us if you can't find an answer to your question.

Our business hours are Monday - Friday,  9:30 am to 5:30 pm PST, we are always happy to hear from you and we'll try to reply as soon as possible. Please allow up to 48 hours for a response. Thank you for your patience.